Job Description
Join FlexiCare Solutions and transform your schedule while making a meaningful impact! We're seeking empathetic professionals to provide exceptional remote customer support during flexible evening and weekend shifts. Perfect for students, parents, or anyone seeking work-life balance, this role offers full-time benefits on a part-time schedule. Enjoy the freedom to work from anywhere in the US while supporting healthcare clients through their most important moments.
Why FlexiCare?
- Competitive hourly pay with performance bonuses
- Comprehensive health insurance (including dental/vision)
- 401(k) with company match
- Paid time off and holiday pay
- Tuition reimbursement program
Responsibilities
- Deliver empathetic, patient-centered support via phone, chat, and email during evening/weekend shifts
- Resolve billing inquiries, appointment scheduling, and technical issues with precision
- Maintain detailed case documentation in HIPAA-compliant systems
- Collaborate with on-site teams during critical transitions and escalations
- Continuously update knowledge base with new healthcare protocols
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare/tech
- Exceptional written/verbal communication skills
- Proficiency with CRM software and remote collaboration tools
- Ability to work independently during non-traditional hours
- Strong problem-solving abilities and emotional intelligence
- Flexibility to cover 3-4 weekend shifts monthly