Job Description
We are seeking a dedicated and energetic Part-Time Night Shift Customer Support Specialist to join our growing team in Los Angeles. In this role, you will be the first point of contact for our clients, providing exceptional service and technical troubleshooting during our peak evening hours. We pride ourselves on a collaborative culture, competitive pay, and flexible scheduling options for our night staff.
Join us and be part of a company that values your time and expertise. If you have a knack for problem-solving and enjoy working in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer concerns.
- Document all interactions, resolutions, and account updates accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and follow-up on pending issues.
- Maintain a professional and empathetic demeanor during peak evening hours.
- Assist in the development of training materials for new support protocols.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer support or technical helpdesk is a plus.
- Strong written and verbal communication skills with a focus on clarity.
- Ability to work flexible evening and weekend shifts, including holidays.
- Basic computer proficiency and typing speed of 40+ WPM.
- Problem-solving mindset with a patient and service-oriented attitude.