Job Description
We are looking for top-tier talent to join our Evening/Weekend Support Team in Dallas, TX. This is a remote-friendly opportunity for individuals seeking flexible schedules and immediate employment.
At Horizon Digital Solutions, we pride ourselves on delivering exceptional customer experiences. We are currently expanding our remote workforce to handle the high demand for our evening and weekend shifts. If you are a self-motivated problem solver looking for a stable part-time role with competitive pay, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Work on your terms with dedicated evening and weekend shifts.
- Immediate Start: Onboarding and training begin within 48 hours of hire.
- Remote Work: Work from the comfort of your home in Dallas or anywhere in the US.
- Competitive Pay: Earn between $19.00 and $26.00 per hour based on experience.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve technical issues and provide accurate product information to ensure high customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service processes.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work a minimum of 20 hours per week, including evenings and weekends.
- Strong verbal and written communication skills with a professional tone.
- Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Basic technical troubleshooting skills are a plus.
- Reliable high-speed internet connection and a dedicated workspace.