Job Description
Are you looking for a flexible part-time role that fits perfectly around your lifestyle? Apex Digital Solutions is seeking a motivated Entry-Level Evening Support Associate to join our dynamic team in Austin, Texas. In this role, you will be the primary point of contact for our evening clientele, ensuring they receive the top-tier support they deserve. We pride ourselves on a modern, inclusive culture and offer comprehensive training for all new hires, so no prior experience is necessary.
Join us for a rewarding career where you can build valuable skills, earn a competitive hourly wage, and enjoy a schedule that works for you. If you are a problem-solver with a great attitude, we want to hear from you!
Responsibilities
- Provide exceptional technical support and customer service to clients via phone and email during evening hours (3:00 PM - 11:00 PM).
- Diagnose and troubleshoot common software and hardware issues with a patient, solution-oriented approach.
- Maintain accurate and detailed records of all customer interactions and technical tickets in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow and knowledge transfer.
- Stay updated on the latest product features and company policies through daily briefings and training modules.
- Assist in resolving escalated customer inquiries to ensure high satisfaction rates.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Basic computer literacy and familiarity with operating systems and web browsers.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Must be available to work evenings and weekends as required by the business schedule.
- Reliable home office setup with a quiet environment and high-speed internet connection.
- Ability to work independently while being a collaborative team player.