Job Description
Are you seeking a flexible schedule with immediate impact?
Apex Support Solutions is currently hiring dedicated professionals for our high-volume customer support team. We are looking for individuals to join our evening and weekend shifts, offering the perfect work-life balance while providing top-tier service to our clients.
Why Join Us?
- Flexible Hours: Work evenings (4 PM - 12 AM) and weekends on a part-time basis.
- Immediate Start: Onboarding begins immediately upon selection.
- Modern Environment: Join a collaborative team in the heart of Wichita.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during evening and weekend shifts.
- Resolve incoming inquiries and troubleshoot technical issues efficiently.
- Document all interactions and account updates accurately in the CRM system.
- Collaborate with team leads to improve support processes and response times.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Must be available to work evenings and weekends.
- Strong verbal and written communication skills.
- Proficient in using computers and standard software applications.
- Ability to work independently and manage time effectively.