Job Description
We are currently urgently hiring a Part-Time Evening Support Specialist for our San Jose, CA location. We value our team members and offer a flexible schedule that accommodates students and working professionals alike. If you are looking for a role that fits around your classes or other commitments, this is the perfect opportunity for you. Join our dynamic team and gain valuable experience in a fast-paced environment.
Responsibilities
- Customer Assistance: Provide exceptional support to clients via chat, email, and phone during evening shifts.
- Issue Resolution: Troubleshoot technical inquiries and resolve customer concerns efficiently.
- Documentation: Accurately log customer interactions and update support tickets in our CRM system.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless workflow.
- Process Improvement: Identify areas for improvement in support processes and suggest solutions.
- Training: Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- Education: Currently enrolled in or graduated from High School / College (Students are highly encouraged to apply).
- Availability: Must be available to work evenings (e.g., 4:00 PM - 10:00 PM) on a consistent basis.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Computer Proficiency: Basic to intermediate computer skills and familiarity with internet browsers.
- Reliability: Strong work ethic, punctuality, and the ability to work independently.
- Problem Solving: Ability to think critically and resolve issues under pressure.