Job Description
Join our dynamic team as an Evening Customer Service Specialist at Nexus Solutions Group! We're urgently seeking motivated individuals to provide exceptional support during our peak evening hours. This flexible evening position offers competitive pay and immediate start dates. As a key member of our support team, you'll resolve customer inquiries, process orders, and ensure seamless service delivery. Perfect for students or professionals seeking supplemental income with a reputable Tucson-based company.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Process orders, returns, and service requests with precision
- Collaborate with day-shift teams for seamless service continuity
- Update and maintain accurate customer records in CRM systems
- Identify and escalate complex issues to senior specialists
- Contribute to improving customer experience protocols
- Adhere to all company security and compliance standards
Qualifications
- Minimum 6 months customer service experience
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Exceptional problem-solving abilities and patience
- Availability for evening shifts (5 PM - 11 PM, weekends required)
- High school diploma or equivalent; college students encouraged
- Ability to work in fast-paced, high-pressure environments
- Basic knowledge of Microsoft Office Suite
- Reliable transportation to North Oracle Road location