Job Description
Join Our Elite Evening Team
Are you looking for a rewarding part-time opportunity that fits seamlessly into your evening schedule? Apex Digital Solutions is seeking a dedicated Evening Support Specialist to join our growing team in Kansas City. We pride ourselves on delivering exceptional service around the clock, and we need a reliable professional to handle our evening client interactions with the same excellence as our day staff.
As an Evening Support Specialist, you will act as the bridge between our clients and our technical solutions. This role offers a perfect work-life balance for students, parents, or anyone seeking a secondary income stream without sacrificing their daytime commitments. You will have the autonomy to manage your workflow while contributing to a high-performance culture.
Responsibilities
- Resolve incoming customer inquiries via chat, email, and phone during evening hours.
- Log and manage technical support tickets in our CRM system with high accuracy and speed.
- Assist clients with troubleshooting software, hardware, and connectivity issues.
- Collaborate closely with the day-shift team to ensure a seamless workflow transition and knowledge transfer.
- Maintain a professional and positive demeanor while managing high-volume interactions.
- Update client records and document solutions for future reference to improve service efficiency.
- Adhere to all company policies, quality assurance standards, and safety protocols.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support or a technical help desk environment is a plus.
- Basic proficiency with Microsoft Office Suite and standard email platforms.
- Strong written and verbal communication skills with a focus on clarity.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace are essential.
- Must be available to work evening shifts (e.g., 4:00 PM – 10:00 PM) consistently.