Job Description
Are you seeking a rewarding role that offers the flexibility to balance your personal life? Apex Customer Solutions is currently hiring a reliable Part-Time Evening Support Associate for our Philadelphia, Pennsylvania operations center.
We are looking for motivated individuals to join our evening team and deliver exceptional service to our clients. This is an excellent opportunity for students, parents, or anyone looking for a consistent part-time schedule without sacrificing professional growth.
What You Will Do:
Our team is the face of our brand after hours. You will be responsible for ensuring our customers receive top-tier assistance during the evening shift. We pride ourselves on a modern, collaborative culture and provide comprehensive training to help you succeed.
Why Apply With Us?
- Flexibility: Work 4:00 PM - 10:00 PM, Monday through Friday.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth: Clear pathways for advancement within the company.
- Environment: Supportive, modern office space in the heart of Philadelphia.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening hours.
- Resolve customer inquiries and technical issues efficiently to ensure high satisfaction ratings.
- Accurately update and maintain customer account records and interaction logs in the CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity and knowledge transfer.
- Identify trends in customer feedback and communicate them to management for process improvement.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center operations is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively during peak operational hours.
- Proficiency with standard computer software and internet navigation.
- Must be available to work a consistent evening schedule (e.g., 4:00 PM - 10:00 PM).