Job Description
Join our dynamic hospitality team at the Grand Orleans Hotel as a Part-Time Evening Receptionist! We're seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This role is perfect for students or career-changers seeking flexible hours in New Orleans' vibrant French Quarter. Enjoy competitive pay, complimentary meals, and a supportive work environment while mastering front desk operations.
Responsibilities
- Warmly greet and assist hotel guests with check-ins/check-outs using PMS systems
- Manage multi-line phone systems and direct inquiries to appropriate departments
- Process payments, handle cash/credit card transactions, and maintain accurate logs
- Coordinate with housekeeping and maintenance teams for guest requests
- Update reservation systems and manage room availability in real-time
- Prepare daily reports and maintain confidential guest information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or front desk operations
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Louisiana driver's license and reliable transportation
- Flexible availability including weekends/holidays