Job Description
Join our award-winning hospitality team at Nashville Grand Hotel as an Evening Receptionist and become the first point of contact for our esteemed guests during the vibrant Nashville nights. We offer competitive compensation, flexible scheduling, and a supportive environment where your professionalism shines. Enjoy complimentary parking, meal discounts, and opportunities for career growth in one of Music City's premier destinations.
Responsibilities
- Manage guest check-ins/check-outs efficiently with warm, personalized service
- Handle reservation inquiries and modifications using our PMS system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Address guest concerns promptly with a solutions-oriented approach
- Maintain a clean, organized reception area at all times
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software and MS Office Suite
- Ability to multitask in a fast-paced evening environment
- Strong problem-solving abilities and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required