Job Description
Join our dynamic team at Premier Hospitality Group as a Part-Time Evening Receptionist and become the welcoming face of our luxury downtown Buffalo location. This flexible evening role (4:00 PM - 12:00 AM) offers competitive compensation in a vibrant hospitality environment. You'll handle high-volume guest interactions, manage check-in/check-out processes, and ensure seamless operations during peak evening hours. Perfect for students or professionals seeking supplemental income with premium benefits including complimentary parking and meal discounts.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Handle multi-line phone systems and direct calls to appropriate departments
- Process reservations and manage booking software with precision
- Assist with concierge services and local recommendations for guests
- Maintain immaculate lobby and reception area standards
- Coordinate with security and housekeeping teams for operational excellence
- Resolve guest inquiries and concerns with exceptional service
Qualifications
- Minimum 1 year customer service or front desk experience
- Proficiency in reservation systems (e.g., Opera, RoomLogic)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Buffalo attractions and transportation
- Professional appearance and positive demeanor