Job Description
Join Buffalo Premier Hospitality as our Part-Time Evening Receptionist and become the welcoming face of our luxury downtown hotel. This role offers perfect work-life balance with evening shifts (4 PM - 12 AM) while providing exceptional guest experiences. We're seeking a polished professional with a passion for hospitality to manage front desk operations, handle reservations, and ensure seamless guest services. Enjoy competitive pay, complimentary meal benefits, and a supportive team environment in Buffalo's vibrant downtown district. Apply today to start your rewarding hospitality career!
Responsibilities
- Manage front desk operations during evening hours with professionalism and efficiency
- Check guests in/out using hotel management systems while maintaining accurate records
- Handle incoming calls, reservations, and guest inquiries with exceptional service
- Process payments and manage cash handling procedures following company policies
- Coordinate with housekeeping and security teams for guest requests and emergencies
- Maintain cleanliness and organization of lobby and reception areas
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management systems (Opera, Fidelio) and Microsoft Office
- Strong communication skills with ability to resolve guest concerns diplomatically
- Flexibility to work weekends, holidays, and evening shifts (4 PM - 12 AM)
- Valid NY driver's license and reliable transportation