Job Description
Join our award-winning luxury hotel as a Part-Time Evening Receptionist and become the heart of our guest experience. We're seeking a charismatic professional to manage front desk operations during evening hours, ensuring exceptional service while showcasing New Orleans' vibrant hospitality scene. This role offers flexible scheduling and the opportunity to work in one of America's most iconic cities.
As the first point of contact for our international clientele, you'll handle check-ins, manage reservations, and resolve inquiries with poise and efficiency. Our team-oriented environment values professionalism and warmth, making this ideal for students or career changers seeking evening flexibility.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation modifications and cancellations via phone and digital platforms
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping and security teams for guest requests
- Operate PMS software (e.g., Opera) and office equipment
- Resolve guest inquiries and complaints with discretion
- Prepare nightly reports and maintain front desk organization
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Valid Louisiana driver's license (if required for errands)
- Basic knowledge of New Orleans attractions and transportation
- Spanish language skills highly desirable