Job Description
Are you a student looking for a flexible evening job in Washington DC? Apex Digital Solutions is seeking motivated individuals to join our dynamic support team. We pride ourselves on a modern work culture that values work-life balance and professional growth.
In this part-time role, you will be the face of our brand, assisting clients with technical inquiries and ensuring a seamless customer experience. Whether you are studying full-time or looking to supplement your income, we offer a schedule that fits your lifestyle.
Why Join Us?
- Flexible evening shifts (3:00 PM - 9:00 PM)
- Competitive hourly rate with performance bonuses
- Free professional development training
- Collaborative and supportive team environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve technical issues and troubleshoot software problems for clients.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with the morning support team to ensure seamless handovers.
- Assist in the onboarding process for new team members.
- Identify opportunities to improve customer satisfaction and service processes.
Qualifications
- Currently enrolled in college or university (Students Welcome).
- High school diploma or equivalent (Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Proficiency with computers and basic MS Office applications.
- Ability to work independently and manage time effectively.
- A friendly, patient, and professional demeanor.