Job Description
Join our dynamic team as a Part-Time Evening Customer Service Specialist in San Antonio, TX! Enjoy the flexibility of evening hours while making a real impact. We're seeking empathetic professionals to deliver exceptional support to our diverse client base. This role offers competitive pay, remote work options, and growth opportunities within a supportive environment. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 PM)
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable evening availability (20-25 hours/week)
- Proficient with CRM software and MS Office Suite
- Spanish fluency a significant plus