Job Description
Join Coastal Connect Solutions and transform your evenings into rewarding opportunities! We're seeking passionate individuals for our flexible part-time customer service roles in Long Beach. Enjoy the perfect work-life balance with evening shifts while making a real impact in our vibrant community.
As a cornerstone of our support team, you'll deliver exceptional experiences to diverse clients through our digital platforms. We provide comprehensive training, competitive compensation, and a collaborative environment that values your unique contributions. Whether you're a student, parent, or career-changer, this role adapts to your schedule while offering professional growth.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening hours (5 PM - 10 PM)
- Resolve billing issues and product concerns efficiently with empathy and precision
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities based on customer needs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced, evening-focused environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends as needed