Job Description
Join Capital City Solutions as an Evening Part-Time Customer Experience Specialist and become the heart of our DC operations! We're seeking vibrant professionals to deliver exceptional service during high-traffic evening and weekend hours. Enjoy competitive pay, flexible scheduling, and the opportunity to work in the nation's capital while advancing your career in a supportive environment.
Responsibilities
- Deliver outstanding customer support via phone, chat, and in-person interactions during evening and weekend shifts
- Resolve inquiries efficiently while maintaining brand standards and service excellence
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain detailed case records
- Identify opportunities for process improvements and share actionable feedback
- Support special weekend events and promotional campaigns
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience
- Availability for evenings (4 PM-12 AM) and weekends (Sat/Sun)
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, high-energy environments
- Valid government-issued photo ID for DC workplace access