Job Description
Join our innovative team at FlexWork Solutions and enjoy the perfect blend of work-life balance! We're seeking a dynamic Part-Time Customer Service Specialist to join our San Jose hub. With weekly pay, flexible scheduling options, and a supportive environment, this role offers immediate opportunities for growth and impact. As a key member of our customer experience team, you'll directly shape how we serve our tech-forward clients while developing valuable skills in communication and problem-solving. If you're ready to thrive in a role that respects your time and talents, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries and technical issues with precision
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service protocols
- Meet weekly performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Availability for 20-25 hours weekly with flexible scheduling
- Basic technical troubleshooting knowledge