Job Description
Join our award-winning team at Heartland Hospitality Group as a Part-Time Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement within our growing hospitality network. Perfect for students, night owls, and career-changers seeking work-life balance.
Our Kansas City location combines modern amenities with local charm, and you'll be at the heart of creating memorable experiences for our diverse clientele. Enjoy a supportive team environment, comprehensive training, and industry-leading benefits including employee discounts and wellness programs.
Responsibilities
- Deliver exceptional customer service through phone, email, and in-person interactions
- Manage guest inquiries and resolve issues promptly with empathy and professionalism
- Process reservations, bookings, and payments accurately using our proprietary systems
- Collaborate with day-shift teams to ensure seamless service transitions
- Assist with evening facility operations including check-ins and event coordination
- Maintain detailed customer profiles and preferences for personalized service
- Contribute to continuous improvement initiatives for guest satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or hospitality experience
- Strong problem-solving and conflict resolution skills
- Proficiency with digital reservation systems and Microsoft Office Suite
- Exceptional verbal communication and active listening abilities
- Flexible availability including evenings, weekends, and holidays
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid driver's license and reliable transportation