Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Tampa Bay Hospitality Group! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our evening hours (4 PM - 10 PM). This flexible role offers competitive pay, training opportunities, and a vibrant work environment in the heart of Tampa. Perfect for students, parents, or professionals seeking evening work-life balance.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage guest check-ins and resolve inquiries with professionalism
- Process payments and maintain accurate transaction records
- Coordinate with evening staff to ensure seamless operations
- Assist with event setup and venue maintenance tasks
- Update customer databases and maintain confidential records
- Contribute to a positive team atmosphere during peak evening hours
Qualifications
- High school diploma or equivalent (college students encouraged)
- Evening availability (4 PM - 10 PM, weekends required)
- Strong communication and problem-solving skills
- Previous customer service or hospitality experience preferred
- Basic proficiency with POS systems and Microsoft Office
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for occasional errands)
- Positive attitude and commitment to teamwork