Job Description
Join our dynamic team at Southwest Solutions Inc. as a Part-Time Evening Customer Service Specialist! We're seeking friendly, detail-oriented professionals to deliver exceptional support during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our award-winning organization. Perfect for students, parents, or anyone seeking a rewarding evening opportunity in Albuquerque's thriving service sector.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Process orders, returns, and account modifications with precision
- Resolve customer concerns using de-escalation techniques and problem-solving skills
- Document interactions accurately in our CRM system
- Collaborate with day-team colleagues to ensure seamless service continuity
- Identify opportunities for process improvements and upselling
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Flexible availability Monday-Sunday evenings
- Basic math skills for transaction processing
- Positive attitude and customer-first mindset