Job Description
Join FlexiCare Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Part-Time Evening Customer Service Specialists to deliver exceptional support to our diverse clientele. Enjoy a flexible schedule that fits your life while making a real impact. Our collaborative culture offers growth potential, competitive pay, and the chance to develop valuable skills in a fast-paced environment. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM tools and knowledge base resources
- Document interactions accurately in our customer relationship management system
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives during team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or digital support
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable transportation for occasional in-person meetings
- Ability to work independently with minimal supervision
- Available to work 20-25 hours weekly (4-5pm-10pm shifts, Mon-Fri)