Job Description
Join FlexiCare Solutions as a Part-Time Customer Service Specialist and enjoy the freedom of a flexible schedule while making a meaningful impact! We're seeking empathetic individuals to deliver exceptional support experiences in our dynamic Wichita office. Perfect for students, parents, or professionals seeking work-life balance, this role offers adaptable hours (including evenings/weekends) with no late nights or mandatory weekends. You'll be part of a supportive team focused on growth and innovation.
Our competitive compensation includes hourly pay plus performance incentives, paid training, and opportunities for advancement. Enjoy a modern, inclusive workplace with free parking and proximity to downtown Wichita's amenities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer records in CRM system
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly team training sessions
- Adhere to strict data privacy and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and active listening skills
- Ability to work independently with minimal supervision
- Flexible availability (10-25 hours/week)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Wichita facility