Job Description
Looking to boost your income? FlexiHire Solutions is urgently hiring Part-Time Customer Service Specialists in Charlotte, NC. Join our dynamic team and earn competitive pay with flexible schedules designed to fit your lifestyle. Perfect for students, professionals, and anyone seeking extra cash without full-time commitments.
As a key member of our support team, you'll deliver exceptional customer experiences while developing valuable communication and problem-solving skills. Enjoy modern workspaces, comprehensive training, and opportunities for advancement. Don't miss this chance to transform your free time into meaningful earnings!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product inquiries efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify upsell opportunities and recommend relevant products/services
- Maintain performance metrics including response time and customer satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening