Job Description
Join Cleveland Connect Solutions as a Part-Time Remote Customer Service Specialist and become part of our dynamic team serving clients across the Midwest. We're seeking empathetic professionals to deliver exceptional support during high-demand evening and weekend shifts. This fully remote position offers immediate start for qualified candidates ready to make an impact in a flexible, home-based environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues, order discrepancies, and billing concerns for diverse client portfolios
- Maintain detailed case notes in CRM systems ensuring accurate documentation
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet key performance metrics including response time and customer satisfaction scores
- Contribute to continuous improvement initiatives through feedback and process optimization
Qualifications
- Minimum 1 year customer service experience with remote work exposure
- Exceptional communication skills with ability to de-escalate sensitive situations
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Reliable high-speed internet connection and dedicated home office space
- Flexibility to work evenings (4 PM - 12 AM) and weekends (variable shifts)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; associate's degree preferred