Job Description
Join our award-winning hospitality team as a Part-Time Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant team environment. Perfect for students, parents, or anyone seeking a rewarding evening role in Virginia Beach's premier coastal destination.
Responsibilities
- Provide exceptional in-person and phone customer service during evening hours (3 PM - 11 PM)
- Manage guest check-ins, reservations, and special requests with professionalism
- Process payments and maintain accurate financial records
- Collaborate with team members to ensure seamless operations
- Resolve guest inquiries and concerns promptly
- Uphold cleanliness and safety standards in public areas
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings, weekends, and holidays
- Proficient with POS systems and basic software
- Positive attitude and team-oriented mindset
- Must pass background check