Job Description
Are you searching for evening part time jobs hiring now in San Antonio, TX? Join our dynamic team at San Antonio Tech Solutions as a Part-Time Evening Client Support Specialist. We are looking for motivated individuals to provide exceptional service during our high-traffic evening hours. This role offers a fantastic opportunity to work flexible hours while gaining valuable experience in a professional environment.
Why Join Us?
- Flexible Scheduling: Work evenings and weekends with a predictable schedule.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
We pride ourselves on our modern workplace culture and commitment to employee well-being. If you are looking for a stable, rewarding role in the heart of San Antonio, we want to hear from you.
Responsibilities
- Assist clients via phone, email, and chat during evening shifts to resolve technical inquiries and account issues.
- Process evening shift data entry and maintain accurate digital records in our CRM software.
- Monitor support ticket queues and prioritize urgent requests to ensure rapid resolution times.
- Collaborate with the day-shift team to transfer critical information and ensure seamless service continuity.
- Conduct quality assurance checks on support interactions to maintain high service standards.
- Train new hires on evening shift protocols and software usage.
Qualifications
- High school diploma or GED required; associate's degree in a related field is a plus.
- Previous experience in customer support or a similar role is preferred.
- Must be available to work evening shifts (3:00 PM – 12:00 AM) and occasional weekends.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent written and verbal communication skills.