Job Description
Join our dynamic team at Urban Tech Solutions as a Part-Time Entry-Level Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in Chicago. This flexible role offers the perfect opportunity to launch your career in tech while gaining hands-on experience with cutting-edge platforms. Enjoy competitive pay, remote work options, and a supportive environment designed for professional growth. Apply today and become part of Chicago's innovation hub!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems
- Document interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Contribute to improving support documentation and knowledge base
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years of customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office Suite and web-based tools
- Ability to work 20-25 hours per week with flexible scheduling
- Comfortable learning new software quickly
- Must be authorized to work in the United States