Job Description
Join our dynamic team at Pacific Coast Solutions as a Part-Time Customer Service Representative! This entry-level role offers flexible hours and an opportunity to build foundational skills in client relations and communication. We provide comprehensive training and a supportive environment perfect for students or career changers. Enjoy competitive pay, growth opportunities, and the chance to make a real impact in our Long Beach community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions in our database
- Identify opportunities to upsell products and services
- Adhere to company policies and service standards
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work 20-25 hours per week (evenings/weekends required)
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States
- Reliable transportation to our Long Beach office