Job Description
Join Louisville Connects as a Part-Time Entry-Level Customer Service Associate and kickstart your career in a dynamic, supportive environment! We're seeking enthusiastic individuals to deliver exceptional service to our growing client base. This flexible position offers on-the-job training and opportunities for advancement within our Louisville-based team.
At Louisville Connects, we value growth and community. You'll gain hands-on experience in client communication, problem-solving, and digital tools while working alongside industry professionals. Perfect for students, career changers, or anyone seeking flexible hours with competitive pay.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and service issues efficiently using internal systems
- Update customer records accurately in CRM database
- Collaborate with support teams to address complex customer needs
- Process transactions and maintain documentation of all interactions
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal communication skills and active listening abilities
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation to our downtown Louisville location
- Availability to work 20-25 hours weekly, including some weekend shifts
- Ability to pass background check and drug screening