Job Description
Join our dynamic team at Miami Solutions Group as an Entry-Level Customer Service Specialist! This part-time role offers flexible hours (20-25 hrs/week) and the perfect opportunity to launch your career in South Florida's thriving business sector. You'll be the first point of contact for our diverse clientele, delivering exceptional support while gaining invaluable real-world experience. We provide comprehensive training and a collaborative environment where your growth is prioritized. Enjoy competitive pay, free parking, and a vibrant downtown Miami location with easy access to public transit.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team to resolve customer issues efficiently
- Update customer databases and maintain detailed documentation
- Support marketing initiatives through customer feedback collection
- Adhere to company policies and service standards
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- 0-2 years customer service experience preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and basic CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset
- Spanish language skills a plus