Job Description
Join CityConnect Solutions as an Entry-Level Customer Service Specialist and launch your career in Jacksonville's thriving business community! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This flexible part-time role offers comprehensive training, a supportive team environment, and opportunities for growth. Perfect for students, recent graduates, or career changers seeking work-life balance without sacrificing professional development.
Enjoy our modern downtown office with complimentary parking, competitive pay, and a culture that values your contributions. We invest in our people through ongoing skill-building workshops and clear advancement paths. If you're passionate about helping others and ready to build a foundation in customer experience, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve routine account issues and escalate complex cases to senior specialists
- Maintain detailed customer interaction records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team performance metrics including first-contact resolution rates
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic proficiency with Microsoft Office Suite and web-based tools
- Strong verbal communication skills and active listening abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Jacksonville location
- No prior experience required - we provide comprehensive training