Job Description
Join Austin's fastest-growing tech startup as a Part-Time Entry-Level Customer Specialist! We're seeking passionate individuals to deliver exceptional support while building foundational skills in a dynamic environment. Perfect for students or career changers seeking flexible hours with growth potential. Enjoy competitive pay, comprehensive training, and a vibrant downtown Austin workspace. No experience required – we invest in your development!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Process orders, troubleshoot issues, and escalate complex cases to senior team members
- Update and maintain customer records in our CRM system with precision
- Collaborate with sales and product teams to resolve customer needs
- Participate in weekly training sessions to expand product knowledge
- Identify opportunities to improve customer experience workflows
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends (15-25 hrs/week)
- Positive attitude and desire to grow in customer service field