Job Description
Metro Customer Support Hub is seeking a dedicated Part-Time Entry-Level Customer Service Representative to join our vibrant team in Kansas City, Missouri. If you are a proactive individual looking for a flexible schedule and a chance to grow your career in a dynamic industry, we want to hear from you.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-notch service while maintaining high operational standards.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible scheduling to accommodate school or other commitments.
- Comprehensive training program for career advancement.
- A supportive and inclusive workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Input and update customer data accurately into our CRM systems.
- Assist in the training of new entry-level staff members.
- Collaborate with cross-functional teams to improve service protocols.
- Process refunds and exchanges according to company policy.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but not required (we provide full training).
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and MS Office Suite.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace for remote tasks.