Job Description
Are you ready to start a new chapter in your career? Apex Solutions is currently seeking motivated individuals to join our growing team as a Part-Time Entry Level Customer Service Representative. Based in Charlotte, NC, this role offers the perfect opportunity to earn extra cash while gaining valuable experience in a dynamic environment.
We pride ourselves on a culture of inclusivity and growth. Whether you are a student looking to balance your studies with work or someone seeking a flexible schedule, we have a place for you. Our team is expanding into Virginia, and we want you to be part of this exciting journey.
Why Join Us?
- Competitive hourly pay starting at $15/hr.
- Flexible scheduling to fit your lifestyle.
- Opportunities for advancement within the company.
- Comprehensive training provided for all new hires.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and order processing.
- Resolve customer complaints and issues with empathy and efficiency.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the team to improve overall service quality and customer satisfaction.
- Stay updated on company products, policies, and promotional offers.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software platforms.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection and a quiet workspace (for remote or hybrid options).