Job Description
Are you looking for a flexible opportunity in Memphis?
Memphis Digital Solutions is currently seeking a motivated Part-Time Entry-Level Customer Service Representative to join our growing team. We offer a remote-friendly work environment, competitive pay, and a clear path for career advancement.
Whether you are a recent graduate or looking to switch careers, this is the perfect role to build your professional skills while enjoying a healthy work-life balance.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and friendly attitude.
- Assist customers with troubleshooting technical issues and navigating our software platforms.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the support team to resolve complex issues and improve service processes.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a high level of product knowledge through ongoing training sessions.
Qualifications
- High school diploma or equivalent (GED).
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of at least 40 WPM.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.
- Enthusiastic attitude with a passion for helping others.