Job Description
Are you looking for a flexible, rewarding career in Wichita, KS that offers the financial stability of weekly pay? Horizon Support Solutions is currently seeking a detail-oriented and friendly Part-Time Customer Service Representative to join our dynamic team.
We pride ourselves on delivering exceptional support to our clients and providing our team members with a supportive work environment. In this role, you will be the face of our brand, ensuring our customers feel heard and valued. If you are ready to start earning immediately and want a job that fits your schedule, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid every Friday directly to your bank account.
- Flexible Scheduling: Choose shifts that work around your life.
- Modern Work Environment: Work from our professional Wichita office.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a positive, empathetic tone.
- Update customer records and issue resolutions in our CRM database accurately.
- Collaborate with the support team to improve service processes and protocols.
- Provide product information and guide customers through troubleshooting steps.
- Document customer feedback and escalate complex issues to management when necessary.
Qualifications
- High school diploma or equivalent required; prior customer service experience is a plus.
- Strong verbal and written communication skills.
- Proficiency in using computers and navigating multiple software applications.
- Ability to multitask effectively in a fast-paced environment.
- Reliable internet connection and computer access if working remotely (remote option available).
- A positive attitude and a genuine desire to help others.