Job Description
Are you looking for a flexible part-time opportunity in the heart of Phoenix? Horizon Support Solutions is currently hiring dedicated individuals for our evening and weekend support team. We offer a competitive hourly wage with weekly paychecks and a supportive work environment.
Join a team that values your time and effort. Whether you are a student, a parent, or simply looking to supplement your income, this role offers the flexibility you need. No prior experience is required; we provide comprehensive training to get you started.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process customer orders, returns, and refunds accurately and efficiently.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Document daily interactions and escalate complex issues to supervisors when necessary.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Must be available to work evenings, weekends, and holidays as part of our shift rotation.
- Strong verbal and written communication skills.
- Basic computer proficiency, including typing speed of at least 35 WPM.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to pass a background check and drug screening.