Job Description
Are you a motivated professional looking for part-time jobs in Boston, MA with an immediate start date? We are seeking a dedicated Customer Support Specialist to join our thriving team.
In this role, you will serve as the first point of contact for our valued clients, ensuring exceptional service and resolving inquiries with efficiency and empathy.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Resolve product and service issues to ensure high customer satisfaction.
- Document all interactions and maintain accurate records in our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Adapt to changing workflows and support special projects as needed.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.
- Basic computer proficiency (Windows/Mac, MS Office Suite).