Job Description
<p>Are you a problem-solver looking for a flexible schedule in the Motor City? </p><p><strong>Metro Detroit Solutions Inc.</strong> is looking for a dynamic <strong>Part-Time Customer Support Specialist</strong> to join our high-performing team immediately. In this role, you will be the first point of contact for our valued clients, ensuring their technical queries are resolved efficiently and professionally.</p><p>We offer a competitive hourly rate, a flexible work-life balance, and the opportunity to work with cutting-edge technology in a collaborative environment.</p>
Responsibilities
- <ul><li>Provide timely and accurate technical support to customers via phone, email, and live chat.</li><li>Troubleshoot software and hardware issues to ensure client satisfaction.</li><li>Document all customer interactions and resolutions in the CRM system.</li><li>Collaborate with the IT department to escalate complex technical issues.</li><li>Maintain a deep knowledge of our products and service offerings to answer inquiries effectively.</li><li>Identify opportunities to upsell or cross-sell relevant service packages.</li></ul>
Qualifications
- <ul><li>High school diploma or equivalent; Associate’s degree preferred.</li><li>Minimum of 1 year of experience in customer service or technical support.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Proficiency in Microsoft Office Suite and basic computer navigation.</li><li>Ability to work independently with minimal supervision.</li><li>Flexibility to work non-standard hours as needed.</li></ul>