Job Description
We are seeking motivated individuals to join our dynamic team in Baltimore as a Part-Time Customer Support Associate. This is an excellent opportunity for students, recent graduates, or anyone looking to enter the workforce with a company that values growth and customer satisfaction.
Why Join Us?
- Zero Experience Required – We provide comprehensive training.
- Flexible Scheduling – Work around your commitments.
- Competitive Pay – Earn between $16.00 and $20.00 per hour.
- Growth Opportunities – Fast-track to management positions.
If you have a positive attitude and a desire to help others, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with the sales and logistics team to ensure customer satisfaction.
- Stay updated on product knowledge and company policies.
Qualifications
- High School Diploma or GED equivalent (required).
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection and a quiet workspace (for remote roles).
- Must be authorized to work in the United States.