Job Description
We are seeking a dedicated and friendly Part-Time Customer Support Associate to join our growing team in New Orleans. If you are looking for an entry-level opportunity with a flexible schedule, this is the perfect role for you.
At Apex Digital Solutions, we pride ourselves on providing exceptional service to our clients. In this position, you will have the chance to develop your professional skills while enjoying a work-life balance that fits your lifestyle.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account troubleshooting, and general questions.
- Document all customer interactions and issues accurately in our CRM system.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Update and maintain the company's knowledge base with new procedures.
- Attend weekly team meetings and training sessions.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Strong verbal and written communication skills with a focus on customer service.
- Basic computer literacy and typing skills (35+ WPM).
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and computer (for hybrid roles).
- A positive attitude and a willingness to learn new processes quickly.
- Availability to work non-traditional hours, including evenings and weekends.