Job Description
Are you a people-oriented professional looking for a flexible opportunity in Austin, TX? TechFlow Innovations is expanding our support team and is seeking a dedicated Part-Time Customer Success Specialist to join us immediately. We pride ourselves on delivering exceptional service and offer a dynamic work environment where your impact is valued.
In this role, you will act as the bridge between our clients and our technical teams, ensuring seamless onboarding and continued satisfaction. If you have a knack for troubleshooting and a warm demeanor, we want to meet you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Diagnose and resolve technical issues and product-related questions for our Austin-based and remote clients.
- Manage and update customer records in our CRM system to ensure data accuracy.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Conduct product training sessions for new clients to ensure they maximize our platform's value.
- Escalate complex cases to senior management while keeping the customer informed.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications preferred.
- 1+ years of experience in customer support, technical support, or a related field.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong written and verbal communication skills with a problem-solving mindset.
- Ability to work a flexible part-time schedule, including weekends or evenings as needed.