Job Description
Are you looking for a rewarding career that fits your lifestyle? Horizon Digital Solutions is seeking a dedicated Customer Success Specialist to join our dynamic team in Charlotte, NC. We pride ourselves on offering a flexible schedule and a supportive work environment where you can truly make an impact.
In this role, you will be the bridge between our clients and our innovative technology. If you thrive in a fast-paced setting and enjoy helping others solve problems, we want to hear from you.
Why Join Us?
- Flexible Schedules: Choose shifts that work for you, including evening availability.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Modern Work Environment: Collaborate with a team of tech-savvy professionals.
Don't miss this opportunity to advance your career in a role that offers the balance you need. Apply today!
Responsibilities
- Manage and respond to customer inquiries via email, chat, and phone with a focus on evening availability.
- Troubleshoot technical issues and provide step-by-step solutions to ensure client satisfaction.
- Maintain accurate and up-to-date records of all client interactions and support tickets.
- Cross-sell relevant products and services to existing clients to drive revenue growth.
- Collaborate with the product team to identify trends in customer feedback and suggest improvements.
- Adhere to company policies and quality assurance standards in every interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, technical support, or a related field.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable high-speed internet connection and a quiet workspace for remote/hybrid work.
- Ability to work flexible hours, including evenings and weekends.