Job Description
Are you a passionate problem solver looking for a flexible opportunity in North Carolina? Apex Digital Solutions is seeking a dedicated Part-Time Customer Success Specialist to join our dynamic team. In this role, you will play a vital role in ensuring our clients achieve their goals while enjoying a healthy work-life balance.
Our culture thrives on innovation and collaboration. We offer a modern work environment where your voice matters, and your contributions directly impact our success. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Manage and respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Provide technical support and troubleshooting guidance for our software platform.
- Conduct onboarding sessions for new clients to ensure they understand our value proposition.
- Monitor customer satisfaction scores and proactively address any concerns or escalations.
- Collaborate with the product and engineering teams to relay critical user feedback.
- Maintain accurate and up-to-date records in our CRM database.
- Participate in team meetings and training sessions to stay current on product updates.
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a focus on empathy.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Strong problem-solving abilities with a customer-first mindset.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace.