Job Description
Join Express Staffing Solutions as a Part-Time Customer Service Specialist and enjoy the flexibility of weekly pay! We're seeking energetic professionals to deliver exceptional customer experiences in our dynamic Seattle office. This role offers 20-25 hours per week with competitive compensation and immediate payment processing. Perfect for students, freelancers, or anyone seeking supplemental income with a consistent schedule. Our team-oriented environment provides comprehensive training and growth opportunities within a supportive company culture.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy
- Process transactions and resolve billing discrepancies using our proprietary CRM system
- Maintain detailed customer records and update account information in real-time
- Collaborate with cross-functional teams to address complex customer issues
- Meet weekly performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal communication and active listening skills
- Ability to work independently while collaborating with remote teams
- Flexible availability including evenings and weekends (20-25 hours/week)
- Strong problem-solving abilities with attention to detail