Job Description
Are you looking for a rewarding career in Seattle that fits your lifestyle? Northwest Support Services is seeking a dedicated Part-Time Customer Service Specialist to join our growing team. We pride ourselves on our commitment to employee well-being, which is why we offer a competitive weekly pay schedule to all our staff members. This is an excellent opportunity for individuals seeking financial stability with the flexibility of part-time hours. We value our employees and provide a supportive environment where you can thrive professionally and personally.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with a focus on first-contact resolution.
- Resolve complex issues and complaints with patience, empathy, and professionalism.
- Assist customers with product information, account inquiries, and service requests.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with team leads to identify trends and improve service processes.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is preferred but not mandatory.
- Proficient in using computers and MS Office Suite (Excel, Word).
- Strong written and verbal communication skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.