Job Description
Join our dynamic team at Southwest Connect Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced Albuquerque office. This flexible position offers competitive pay and growth opportunities for dedicated professionals who thrive in client-facing roles.
As a key member of our support team, you'll handle inbound inquiries, resolve issues efficiently, and maintain high satisfaction metrics. We provide comprehensive training and a supportive environment where your contributions make a tangible impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using established protocols
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues for resolution
- Meet performance metrics including response time and resolution targets
- Identify upsell opportunities and communicate product benefits effectively
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or tech support
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal communication and problem-solving abilities
- Ability to multitask in a fast-paced environment with competing priorities
- Available to work flexible shifts including evenings and weekends
- Must pass background check and drug screening