Job Description
Immediate opportunity for motivated professionals in Austin! Austin Connect Solutions is urgently hiring part-time Customer Service Specialists to join our dynamic team. This is a perfect role for students, career changers, or those seeking flexible hours while gaining valuable experience in a fast-paced tech environment.
We offer competitive pay, comprehensive training, and a supportive workplace culture. If you're passionate about helping others and thrive in collaborative settings, apply today to start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot problems for clients
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Identify opportunities for process improvements
- Assist with onboarding new team members
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service experience
- Proficiency with Microsoft Office Suite and CRM tools
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Comfortable with multitasking in a fast-paced environment
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset